Frequently asked questions.

We're based in Sydney and cover the full Sydney metropolitan area as well as regional NSW. If your pickup or delivery point is outside those areas, get in touch anyway. We'll tell you straight away whether we can help or point you in the right direction.

Submit the form on our contact page or email info@medpulselogistics.com.au. You can also call us on 0405 515 978. We don't run a live booking system yet. Your enquiry comes directly to us, and we confirm every job personally before it's locked in, so you always know a real person has seen your request.

Often, yes. Send the pickup and delivery details through our contact page, by email or by phone, and we'll confirm availability on the spot rather than promising a response time we can't guarantee. If we can't take the job, we'll tell you immediately so you can make other arrangements.

Yes, by prior arrangement. Early-morning pathology runs, evening pharmacy deliveries and weekend jobs can all be organised. Just tell us your requirements when you book. Regular after-hours work is best set up as a scheduled arrangement so the timing is locked in.

Metro call-outs start from $80, and every job is quoted individually based on distance, urgency, temperature control and any dangerous goods requirements. Tell us what you're moving and where via our contact page, and we'll come back with a firm price before you commit to anything.

Yes. Our commercial rate card is ready to send. Email info@medpulselogistics.com.au or submit the form on our contact page and we'll send it to you the same day. Retail and household deliveries have a separate retail rate card, also sent on request. For clients with regular scheduled runs, we offer contract pricing, which usually works out better value than one-off quotes.

Every quote and invoice from MedPulse Logistics clearly itemises any GST that applies, so the total you see is the total you pay. Our ABN is 59 699 558 211 if you need it for your records or a purchase order.

Payment is by bank transfer (EFT), currently our only payment method. EFT keeps every payment simple, trackable and free of card surcharges. Commercial clients are invoiced with 14-day terms, and eligible regular clients (8+ runs a month) can move to a consolidated monthly account. Everyday home deliveries are prepaid by EFT at least 24 hours before the run. Full detail is in our payment policy.

Yes. Every 2–8°C consignment is continuously temperature-logged from pickup to handover, and the temperature record is supplied with your proof of delivery. You can file it directly into your own quality and compliance records.

We isolate the affected goods, contact you before attempting delivery, and document the excursion in full, including the logged temperature data. You then decide whether the goods are delivered, returned or quarantined. We will never quietly deliver stock that has had an excursion.

Yes. MedPulse Logistics is licensed under ADG7 (the Australian Dangerous Goods Code) for Class 6.2 infectious substances, Class 2 medical gases and Class 9 goods such as dry ice. You can read more about what we carry on our services page.

Yes. We hold public liability insurance, goods-in-transit cover and specific cover for temperature-controlled goods. Certificates of currency are available on request for procurement and tender purposes.

Yes. We deliver medical devices, mobility equipment and consumables directly to participants on behalf of providers, support coordinators, plan managers and equipment suppliers. Every delivery comes with proof of delivery for your records, and we're happy to coordinate timing with the participant or their support team.

Yes, we offer participant transport in a standard, unmodified van, so it suits participants who can transfer into and travel in a regular vehicle seat. If you're not sure whether that works for your needs, call us on 0405 515 978 and we'll talk it through honestly before anything is booked.

Yes, everyone is welcome. Individuals and households can book prescription pickups, pharmacy deliveries and medical device deliveries with us directly, with the same careful, temperature-safe handling our hospital and laboratory clients receive. We quote each job up front so you always know the cost before we collect.

Every consignment receives a proof of delivery recording who accepted it, when and where, backed by GPS tracking of the vehicle throughout the run, and the temperature record where cold chain applies. Because MedPulse Logistics is operated by a single licensed courier, the same person who collects your consignment hands it over at the other end, so the chain of custody stays unbroken.

Yes, on request. We can supply our TGA-aligned handling procedures, ADG7 licensing details and insurance certificates for procurement reviews and tender submissions. Just tell us what your process requires and we'll put the pack together.

Yes. The MedPulse Logistics client portal is an account-holders-only space where you can follow live tracking, download proof of delivery and temperature records, and manage invoices in one place. There is intentionally no public preview. Protecting client and consignment information is part of the service, so the portal opens only after you sign in. Ask us to set up your access, and until it's active we send your proof of delivery and temperature records straight to your inbox.