Paying us, made simple.

Thank you for choosing MedPulse Logistics. This policy explains how we quote your work, how and when you pay, and the ways you can pay us. Our aim is to keep paying simple and predictable so you can get on with looking after your patients, clients or family.

This is a plain-English guide, not a legal contract. The binding terms are set out in our Payment Terms & Conditions and, for ongoing accounts, in your signed Service Agreement / Terms of Trade (MPL-AGR-01). If anything here is unclear, please just ask.

1. How we quote

• Every job is individually quoted. The price we quote is the price you pay for the run as described when you book.
• A written quote is valid for 14 days from the date we send it. After that, please ask us to confirm the price again.
• Our standard rates guide every quote; ask for our rate card if you would like to see them. Metro call-outs start from $80.
• If the run itself changes (added distance, waiting time, after-hours timing or special handling), we tell you the revised price and get your go-ahead before we set out. You will never find a fee on the invoice that you didn't agree to first.

2. How and when you pay

How you pay depends on the kind of work. We will confirm which applies to you when you book.

Business & commercial clients

• We complete the job first and invoice afterwards.
• Your tax invoice is usually issued the same day or within one business day of delivery.
• Payment is due within 14 days of the invoice date.
• Monthly accounts (one consolidated invoice, 14-day terms) are available to clients who complete 8 or more runs per month for two consecutive months, or who hold a signed Service Agreement for scheduled runs.

Home & everyday clients

For prescription pickups, repeat medication runs, medical equipment home delivery, home specimen transport and carer or aged-care support runs, payment is arranged before or at delivery:

• Pay by bank transfer (EFT) when you book.
• Payment must be received and cleared in our account at least 24 hours before your scheduled delivery.
• Cancellation is free up to 48 hours before the delivery run. Cancelled prepaid jobs are refunded in full.
• We do not accept cash. EFT keeps every payment trackable and protects both sides.

Allow for bank transfer times

EFT transfers between Australian banks usually take 1 to 2 business days to clear. They can take longer over weekends and public holidays, or when your bank holds a first payment to a new payee for extra checks. Please build that time into your payment date:

• Commercial clients on 14-day terms: start your transfer early enough for the funds to clear by the due date. A payment initiated on the due date can arrive after it and set off a reminder.
• Prepaid everyday deliveries: funds must be cleared in our account at least 24 hours before the delivery run, so pay at least 2–3 business days before your booked date to be safe.
• We confirm receipt by email once your payment arrives in our account.

3. Accepted payment methods

Method	How it works
Bank transfer (EFT) Preferred	Bank: Commonwealth Bank Account name: NEXUS VITALIS PTY LTD Nexus Vitalis Pty Ltd (ACN 699 558 211), trading as MedPulse Logistics BSB: 067-873 Account number: 24842417 Reference: your invoice number (e.g. MPL-0001)

Bank transfer (EFT) is currently our only payment method. No card and no cash. One trackable channel, with no processing fees built into your price. Every payment is matched to your invoice number and reconciled the day it arrives.

4. Please quote your invoice number

Your invoice number (for example MPL-0001) is your payment reference. Adding it to your bank transfer lets us match your payment to the right job straight away. That means faster processing, an accurate account and no unnecessary reminders.

5. Payment security: protect yourself from fraud

Our bank details never change. If you ever receive a notice, email, letter or phone call claiming our account details have changed, please do not pay. Call us first on 0405 515 978 to confirm. Payment redirection scams target businesses like ours, and this simple check keeps your money safe.

6. GST

MedPulse Logistics is registered for GST. All quoted and listed prices include GST at 10%. Every job comes with a proper tax invoice showing our ABN (59 699 558 211) and the GST amount, so you can claim it where you are eligible.

7. Overdue accounts

We know things slip. If an invoice has not reached us on time, here is what to expect:

• Day 14: a friendly reminder if payment is still outstanding.
• Day 21: a second written reminder by email or phone.
• Day 30: interest starts on the overdue amount at the RBA cash rate plus 2% per annum, calculated daily.
• Day 45: the account may be referred for debt recovery or legal action, with reasonable recovery costs added to the amount owing. See our Payment Terms & Conditions.

We would always rather talk than chase. If money is tight or timing is awkward, contact us early and we will work out a sensible plan.

8. Questions & disputes

If something on your invoice does not look right, please tell us within 7 days of the invoice date. Email info@medpulselogistics.com.au or call 0405 515 978 and quote your invoice number. We will look into it quickly, pause any reminders on the disputed amount while we sort it out, and correct anything that is wrong.

9. Refunds & adjustments

If we have overcharged, or a booked job is cancelled at least 48 hours before the run, we will issue an adjustment or a full refund by bank transfer. The full detail, including when cancellation charges apply, is set out in our Payment Terms & Conditions.

10. Talk to us

Prefer to sort payment a particular way, or need to set up an account? We are a small, local team and happy to help. Call 0405 515 978 or email info@medpulselogistics.com.au and we will make it straightforward.