The payment terms, in full.

1. Scope

These terms cover payment for MedPulse Logistics deliveries and sit alongside our main Terms & Conditions and Service Agreement. Where a signed service agreement or a written quote says something different about payment, that document applies for that job.

2. Quotes and acceptance

Every job is individually quoted, and a quote is valid for 14 days unless it states otherwise. A booking is accepted when you confirm the quote in writing (email is enough) or hand goods over for collection, whichever happens first. Accepting a quote means you accept these payment terms.

3. Prices and GST

Prices are in Australian dollars and include GST unless we tell you otherwise. We issue a tax invoice for every job, showing the GST amount. Metro call-outs start from $80; the final price depends on distance, service type and any surcharges under clause 9.

4. Payment methods

Bank transfer (EFT)	Bank: Commonwealth Bank Account name: NEXUS VITALIS PTY LTD Nexus Vitalis Pty Ltd (ACN 699 558 211), trading as MedPulse Logistics BSB: 067-873 Account number: 24842417 Reference: your invoice number (e.g. MPL-0001) Our bank details never change. If you receive notice that they have, call 0405 515 978 before paying.
Cash	Not accepted. Bank transfer (EFT) is the only payment method for commercial and everyday deliveries alike.

Bank transfer (EFT) is the only accepted payment method. We do not accept card or cash payments. Payment is made only to the account stated above; verify by phone on 0405 515 978 before paying if you ever receive notice of changed details.

Please use your invoice number as the payment reference so we can match your payment to the right job.

5. Payment terms

Commercial accounts are due within 14 days of the invoice date. Monthly consolidated accounts are available to clients completing 8 or more runs per month for two consecutive months, or holding a signed Service Agreement. Retail and everyday-client deliveries, such as prescription and repeat-medication runs, are prepaid by EFT at booking, and payment must be received and cleared no later than 24 hours before the scheduled delivery; if cleared funds are not received by that time, the run may be rescheduled. We may require prepayment on a first commercial job.

Allow for bank transfer times. EFT transfers between Australian banks typically take 1 to 2 business days to clear, and can take longer over weekends and public holidays or where a bank holds a first payment to a new payee. Commercial clients are responsible for initiating payment early enough that cleared funds reach our account by the due date; a payment initiated on the due date may clear after it, and the late-payment steps in clause 6 apply from the invoice date regardless of when the transfer was initiated. For prepaid retail deliveries, cleared funds are required at least 24 hours before the scheduled run; we recommend paying at least 2–3 business days before the booked date. MedPulse Logistics confirms receipt by email once funds arrive in our account.

6. Late payment

1. If an invoice is not paid by its due date, a reminder is issued at day 14 and a second written reminder at day 21 from the invoice date.
2. From day 30, interest accrues on the overdue amount at the RBA cash rate plus 2% per annum, calculated daily until payment in full.
3. We may hold or suspend further deliveries and account facilities until an overdue account is cleared.
4. From day 45, the debt may be referred to a collection agency and/or legal proceedings may be commenced without further notice.
5. All reasonable costs of recovery, including collection agency commission and legal costs to the extent permitted by law, are payable by the client and may be added to the amount owing.
6. Payments received are applied first to accrued interest and recovery costs, then to the oldest outstanding principal.

7. Cancellations and changes

1. A booking (or its invoice) may be cancelled free of charge up to 48 hours before the scheduled delivery run; prepaid amounts are refunded in full by bank transfer.
2. Cancellation within 48 hours but more than 4 hours before the run incurs 50% of the quoted price; cancellation within 4 hours of the run, or after the vehicle has been dispatched, incurs the full quoted price.
3. Retail bookings can be changed up to 24 hours before the delivery for timing only, at no charge.
4. Changing the pickup or delivery destination requires a new quote and a new invoice, because the price depends on distance.

8. Refunds

1. Where we do not provide a service you have paid for, we refund the amount paid for that service.
2. We do not refund a delivery that was completed correctly to your instructions.
3. Nothing in these terms excludes or limits the consumer guarantees under the Australian Consumer Law that cannot lawfully be excluded.

9. Surcharges

After-hours, weekend, public-holiday and special-handling surcharges apply as set out in our current rate card. Any surcharge that applies to your job is shown on the quote and on the tax invoice. Waiting time beyond the grace period may also be charged.

10. Disputes

If you think an invoice is wrong, please tell us within 7 days of the invoice date, quoting the invoice number. We will look into it promptly and correct anything that is our error. Any undisputed amount on the same invoice remains payable by the due date.

11. Privacy

We handle any payment information in line with our Privacy Statement and the Privacy Act 1988 (Cth). Payment is by direct bank transfer only. We never collect or store card details.

12. Contact

Questions about payment or an invoice: MedPulse Logistics, 0405 515 978, info@medpulselogistics.com.au. Please quote your invoice number (e.g. MPL-0001) in any message so we can help quickly.